Why we do what we do
Our mission is to provide exceptional quality, client-focused and affordable home care services to our clients. We are committed to ensuring that our clients lead a dignified and independent lifestyle in the comfort and safety of their own homes. Their individual needs are carefully assessed, understood, and met through the attentive assignment of qualified, trustworthy and compassionate personnel.CarePoint Home Care’s vision is:
- To be known and valued for providing the highest standard of in-home care services.
- To be the provider of choice in the community.
- To be the employer of choice in the community.
- To be a financially viable agency.
Our Values
Our Values define our principles, standards, and qualities to guide us in how we go about our daily activities, and how we will make decisions to achieve our vision:
Compassion
The client is our reason for being and we will provide them with genuine care, courteous attention and service.
- We create an environment for harmonious companionship that is supportive of the client's right to comfort, privacy, serenity and cleanliness.
- We respond to the needs of the whole person: body, mind and spirit.
- We foster a climate of care, hospitality and a spirit of community.
Respect
Respect commits us to honor the diversity and dignity of each individual as a person created and loved by God and as a valuable member of the community.
- We show respect for all cultures, religions, ethnicities; sexual orientation, ages, gender and disabilities.
- We provide a nurturing work environment where each person is valued, respected and has an opportunity for personal and professional growt.
- We value, support, and appreciate our staff who are our greatest asset through recognition and reward.
Service
Service commits us to give of ourselves in order to respond appropriately to the needs of others.
- We believe that to serve one another is an expression of our belief that work is more meaningful when placed in the context of serving/ministering to others.
- We keep our client’s health, quality of life and well-being central in the design and delivery of services.
- We empower co-workers to make decisions that are in the best interest of those we serve.
- We create policies that are at the service of those we serve and those who work with us.
- We value the opportunity to be of service beyond our organization through community outreach.
Excellence
Excellence empowers us to do our best in all that we do as we work individually and collectively to meet the needs of those we serve as well as our co-workers.
- Our intent is to offer superior service every time, for every individual we serve, in every relationship we establish.
- We recruit, train and retain top home care professionals.
- We expect excellence in performance and adherence to professional and organizational standards.
- We apply continuous quality improvement measures throughout our Agency, which implements initiatives that help us do things more efficiently and effectively.
Integrity
Our success will be determined by many factors, but the successful organization must have a foundation of ethical behavior, fairness and trust in all of its relationships.
- We conduct our business ethically, with integrity, honesty and confidentiality.
- We conduct our business in an accountable and responsible manner.
- We adhere to the professional code of ethics of the Home Care industry.
Communication
- We consult, ask, inform and receive information in an open and nonjudgmental environment.
- We promote open communication between clients, their families and our staff that allows us to provide the kind of care we would want for our own loved ones.
- We foster free exchange of diverse ideas, innovation and teamwork.
- We develop and maintain positive relationships with the community, including local Home Care and Health Care personnel/organizations.
